MY RESUME

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EDUCATION


Thayer Leader Development Group at West Point

March 2018
Leadership training led by Lieutenant General Frank Kearney, Major General John Batiste, and other distinguished officers at the Military Academy at West Point.
https://www.thayerleaderdevelopment.com/people/faculty/lieutenant-general-frank-kearney
https://www.thayerleaderdevelopment.com/people/faculty/major-general-john-batiste

ClearEdge Partners IT Deal Maker

April 2017
In depth training on the art of deal negotiation and IT procurement.
https://www.clearedgepartners.com/

Management Strength & Leadership Influence

November 2016
Leadership training led by LeadAdvantage principal Sherri Baldwin and Rick Vipperman.
http://leadadvantageinc.com/management-strength-leadership-influence

Various Technical Training Courses / Certifications

1999 – Present
PaloAlto Firewall Configuration and Management | Designing and Administering Advanced Cisco Networks | Avaya PBX Design | Microsoft Certified Professional (MCP) | Certified Netware Administrator (CNA) | Citrix Certified Administrator (CCA) | Citrix Certified Sales Professional (CCSP) | A+ Certified | Etc.

Evangel University

1995 – 1996
Major – Computer Science

WORK EXPERIENCE

National Gypsum Company – Manager of Communications Services

http://nationalgypsum.com/
November 2010 – Present
At National Gypsum Company, I lead our IT Communications Team. Some of my high-level areas of responsibility as it pertains to this role are:

  • Hire and build talent and knowledge on the team
  • Deliver a stable IT infrastructure for the business
  • Identify and deliver improvements that help the business succeed

Some of my team’s areas of responsibility include:

  • LAN/WAN/Wireless for all 35 sites across North America
  • Transport layer security (firewalls, NAC, SSL VPN, etc.)
  • Telephony services for all sites, including call center services and telephony security
  • Corporate mobility services (MDM management, cellular provider management, etc.)
  • More exhaustive list provided upon request.

Some of the projects I have led at National Gypsum include:

  • Complete uplift of HQ Avaya PBX in 2012. This was a $300k project that involved new PBX hardware, new versions of PBX software, new call center software and application integration enablement. This was a very successful project that has allowed us to serve our customers well to this date.
  • Implemented Proofpoint email security. This has significantly improved our security posture and has prevented many infections and loss of data by its unique sandboxing method (TAP).
  • Complete uplift of all datacenter and HQ networking and security in 2013. This was a large project that replaced our core datacenter switch with a combination of a Cisco 6509e (Core) switch with multiple line and supervisor cards, two Cisco Nexus 5k (Distribution) switches paired with multiple Cisco Nexus 2k switches (top of rack), and multiple stacks of Cisco 2960 (access) switches for non-datacenter endpoint connectivity. We also installed a Cisco WLC 5508 cluster and all new 3702 wireless access points throughout the facility. Another large part of this project was replacing our Juniper firewalls with a cluster of PaloAlto 5020’s (recently upgraded to 5220’s).
  • Complete rip and replace of all networking at all 35 remote sites across North America (2014-2017). This was an enormous project that cost about $10MM and took about 4 years to complete. Most of these sites are large manufacturing plants that are about 500k sq. ft. We completely replaced all cabling with new fiber, new CAT6, new network racks/cabinets, and new Cisco 3750/3850 switches. We also covered the entire plant with WiFi to support our new barcode scanning requirement and SAP integration needs. Finally, we installed PaloAlto firewalls at every site to provide local network segmentation, separating ICS and IT networks with application aware rule sets.
  • Replace old phone systems at all remote sites with RingCentral UCaaS solution in 2018/2019. This project began in late June 2018 and we completed 31 of the 35 remote sites by March 2019. I have determined that due to not having to upgrade on-prem phone systems and being able to drop the annual maintenance on them, along with being able to remove most POTS lines at these remote sites, the ROI on this project is 7 months. This takes into account $120k in pro services and about $150k in new Polycom phones and extra network drops where needed. This project will save the company about $2.5MM over the next 5 years, while bringing all telephony services into a modern, cloud-based UCaaS system and leveraging our recent investment in the remote plants’ local area networks. We will begin the process of migrating HQ and the call center to RingCentral in April 2019.

Other projects in planning/POC/early stages:

  • I plan to move away from our traditional MPLS WAN to a more flexible and redundant SD-WAN solution using Velocloud. Most of the design is now complete and the POC will begin soon. This will increase our active bandwidth at our remote sites by 10x, provide significantly more redundancy, while reducing our overall WAN cost by about 25%. We would save more than that but implementing SD-WAN using all public internet is too risky for our needs, so I am pairing MPLS with public internet and LTE in a low risk, high reward SD-WAN solution.
  • We are moving away from BYOD and stipends back to corporate owned cell phones. I have put together a deal with a company called MetTel that will allow us to purchase and easily manage hundreds of corporate cell phones while saving around 45%. I have recently completed the legal process and we are beginning to port employees into this new plan.

Other responsibilities I have at National Gypsum include:

  • Member of the National Gypsum IT Leadership Team
  • Member of the National Gypsum Change Advisory Board
  • National Gypsum Culture Advocate for the IT Department

Awards received while at National Gypsum include:

  • The “Elephant in the Room” culture award for speaking up and stating the uncomfortable facts when others wouldn’t.
  • Four-time President’s Award winner for excellence in various areas.

G.L. Huyett – IT Manager

https://www.huyett.com/
June 2008 – March 2010
At G.L. Huyett, I led the IT Department.
Some of my high-level areas of responsibility were to:

  • Hire and build talent and knowledge on the team
  • Deliver a stable IT infrastructure for the business
  • Identify and deliver improvements that help the business succeed

Some successes my team and I enjoyed included:

  • Implemented VMWare and rebuilt 90% of our servers in this new virtual environment.
  • Implemented an HP Lefthand iSCSI SAN solution with full redundancy and failover. This solution included a 2GB dark fiber connection between campuses across the city from each other, redundant Cisco network switches, etc.
  • Implemented enterprise messaging environments including, Microsoft Exchange 2007, Blackberry Enterprise Server, OWA, OMA, etc.
  • Implemented a Citrix XenApp farm with SQL database and publicly accessible web interface for staff to use in order to work remotely.

K-Coe Isom – Sr. Systems/Network Administrator

https://www.kcoe.com/
January 2001 – June 2008
At K-Coe Isom, I was responsible for server, SAN, network, and telephony systems.
Some of the projects I led included:

  • Researched, planned and implemented a Citrix Metaframe XP farm with SQL database using CSG and STA and publicly accessible web interface for staff to use in order to work remotely. All Citrix servers created in VMWare ESX server.
  • Implemented VMWare and rebuilt 80% of our servers in this new virtual environment.
  • Migrated from Netware 5 to Active Directory.
  • Implemented and managed the Exchange 2003/2007 servers.
  • Re-wrote login scripts in VBScript and ran via login GPO.
  • Implemented and administered Windows Software Update Services (WSUS).
  • Updated SQL Server from 2000 to 2005.
  • Managed all Cisco based LANs in the firm.
  • Managed wide area network consisting of Cisco routers, T1, T3, and fiber ethernet circuits.
  • I was the primary security officer for the firm.

Baron Aviation – Manager of Information Systems

http://baron-aviation.com/
May 1999 – January 2001
At Baron Aviation, I was responsible for all technology. Some areas under my responsibility were:

  • Researched and recommended to the CEO new technologies that could enhance the performance of the network, servers, and staff.
  • Maintained the network and all its components.
  • Managed Netware 5 servers.
  • Managed GroupWise email system.
  • Primary security officer for the firm.
  • Maintained and upgraded all computer systems in the company,
  • Troubleshoot and repair any hardware or software problems with all computers or servers,
  • Created and updated the Baron web site,
  • Managed the backups and archival using Backup Exec for Netware.
  • Managed patches and updates for all software and OS’s.

TECHNICAL SKILLS

  • Microsoft Certified Professional (MCP)
  • Certified Netware Administrator (CNA)
  • Citrix Certified Administrator (CCA)
  • Citrix Certified Sales Professional (CCSP)
  • A+ Certified
  • PaloAlto firewall management
  • Cisco ACS
  • Cisco ISE
  • Cisco datacenter networking
  • Cisco WCS/WLC
  • Cisco PIX
  • Pulse Secure SSL VPN
  • RingCentral UCaaS Management
  • VeloCloud SD-WAN
  • Avaya PBX/Call Center Elite
  • Iwatsu Adix Phone System
  • Microsoft Windows Server 2008/2012/2016
  • Microsoft Exchange Server 2010 including DAG setup
  • Microsoft SQL Server
  • Microsoft Office SharePoint Server
  • Active Directory
  • Microsoft Windows 7/10
  • Citrix Metaframe / XenApp 5
  • VMWare
  • MobileIron MDM System
  • SOTI MobiControl MDM System
  • Microsoft InTune
  • HP Lefthand SANs
  • Netapp Storevault SAN
  • Netapp Filers
  • IBM Fiber SAN
  • Industrial networking/security
  • Tandberg Video Conferencing
  • SecureLogix ETM